MasterCard Commercial Card Feed Delays
Monitoring - MasterCard has resolved the delivery delay issue on their end. Any delayed transactions should import into Expensify before Monday, the 22nd. We will continue to monitor and provide any further updates.
Oct 20, 00:22 UTC
Identified - Due to technical issues at MasterCard, Commercial Card customers with SmartData™ CDF feeds will experience a delay in seeing posted transaction data after October 13th in Expensify. We are in contact with MasterCard's Operations team to resolve this and will provide further updates as they come.
Oct 19, 18:04 UTC

About This Site

Welcome to Expensify's status page, where you'll find information on the status of our systems, as well as historical data on system performance, in real time. If there are any interruptions in service, an update will be posted here.

Uptime over the past 90 days. View historical uptime.
Expensify Website And Mobile App   ? Operational
90 days ago
99.89 % uptime
Today
SmartScan   ? Operational
90 days ago
99.99 % uptime
Today
Report PDFs   ? Operational
90 days ago
99.99 % uptime
Today
Integration APIs   ? Operational
90 days ago
99.99 % uptime
Today
Outgoing emails   ? Operational
community.expensify.com   ? Operational
Support Message Deliverability   ? Operational
90 days ago
100.0 % uptime
Today
Card Import and Feeds Operational
90 days ago
98.68 % uptime
Today
Other Banks   ? Operational
90 days ago
100.0 % uptime
Today
Bank of America   ? Operational
90 days ago
90.07 % uptime
Today
American Express   ? Operational
90 days ago
99.7 % uptime
Today
Chase   ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo   ? Operational
90 days ago
100.0 % uptime
Today
CapitalOne   ? Operational
90 days ago
100.0 % uptime
Today
ANZ Australia   ? Operational
90 days ago
100.0 % uptime
Today
Citi   Operational
90 days ago
99.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Expensify.com uptime
Fetching
Response Time ?
Fetching
Past Incidents
Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 18, 2018
Web app not loading, mobile app can't connect
Postmortem - Read details
Oct 19, 00:30 UTC
Resolved - We've monitored the situation and have confirmed that the web app and mobile apps are working correctly.

Again, we're really sorry for the trouble here, and will be reviewing to confirm how to prevent future issues.
Oct 18, 13:48 UTC
Monitoring - We've identified and fixed the underlying causes of our downtime, and are monitoring the site recovering now.
You should be able to use the web app and mobile apps again without interruption.

We're really sorry for this extended down-time, and are going to be working to review the next steps we need to take here.
Oct 18, 13:42 UTC
Identified - We've identified the cause of today's site issues, and are currently working on a fix. We're aiming for a fix to be in-place within the next 30 minutes, and for the site and mobile app to recover after that point.

We'll provide an update once that's in place, and again we're really sorry for interrupting your day.
Oct 18, 13:01 UTC
Update - We're continuing to investigate what's causing site instability. This is affecting customers trying to use the web app and the mobile apps on iOS and Android (you may not be able to see the full list of your expenses or reports right now).

We're sorry for the interruption of your work day, and are hard at work to get Expensify working properly again. We'll keep updating you with more information here.
Oct 18, 12:25 UTC
Investigating - We're currently identifying reports that Expensify's web app is not loading, or is working slowly, for our customers.
Sorry for the trouble here, and we'll provide an update when we have a solution in-place
Oct 18, 12:06 UTC
Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Delays in support request responsiveness
Resolved - This incident has been resolved.
Oct 10, 21:26 UTC
Investigating - We're experiencing significantly higher than normal support requests at this time. As a result, there may be a longer than usual wait time for replies from our support team. We recommend checking our documentation/help pages at docs.expensify.com as well as our Customer Community at community.expensify.com for resources and appreciate everyone's patience in advance.
Oct 2, 21:49 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

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