All Systems Operational

About This Site

Welcome to Expensify's status page, where you'll find information on the status of our systems, as well as historical data on system performance, in real time. If there are any interruptions in service, an update will be posted here.

Uptime over the past 90 days. View historical uptime.
Expensify Website And Mobile App   ? Operational
90 days ago
99.99 % uptime
Today
SmartScan   ? Operational
90 days ago
100.0 % uptime
Today
Report PDFs   ? Operational
90 days ago
100.0 % uptime
Today
Integration APIs   ? Operational
90 days ago
100.0 % uptime
Today
Outgoing emails   ? Operational
community.expensify.com   ? Operational
Support Message Deliverability   ? Operational
90 days ago
99.99 % uptime
Today
Card Import and Feeds Operational
90 days ago
100.0 % uptime
Today
Other Banks   ? Operational
90 days ago
100.0 % uptime
Today
Bank of America   ? Operational
90 days ago
100.0 % uptime
Today
American Express   ? Operational
90 days ago
100.0 % uptime
Today
Chase   ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo   ? Operational
90 days ago
100.0 % uptime
Today
CapitalOne   ? Operational
90 days ago
100.0 % uptime
Today
ANZ Australia   ? Operational
90 days ago
100.0 % uptime
Today
Citi   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Expensify.com uptime
Fetching
Response Time ?
Fetching
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019
Degraded Performance
Resolved - Copilot function is back to normal! If you encounter any further issues, please write in to help@expensify.com. Thank you for your patience!
Jan 16, 23:31 UTC
Update - We are continuing to work on a fix for this issue.
Jan 16, 22:02 UTC
Identified - Copilot access is not performing as expected. Our team has identified the root cause and we are taking corrective action. We apologize for the inconvenience. We'll be back to 100% soon!
Jan 16, 22:00 UTC
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Distance Expenses - Map image not adding
Resolved - The issue has been resolved at this time. If you need guidance on fixing missing map images, check out our Community post: https://community.expensify.com/discussion/3529/how-do-i-fix-distance-expenses-with-no-map
Jan 10, 01:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 9, 07:57 UTC
Update - We are continuing to investigate this issue.
Jan 9, 07:57 UTC
Investigating - We are currently investigating an issue where Google Map images are not automatically adding to Distance expenses - specifically 'Create from Map' on the web app and 'Start GPS' on the mobile app.
Your mileage will still be captured but no image will be available.
Thanks for your patience while we work hard to investigate and fix this!
Jan 9, 02:43 UTC
Jan 8, 2019
Back-end jobs processing system running slowly
Resolved - We've resolved the issue affecting background jobs now. I'm really sorry for the slowing down of export jobs to your accounting systems, and slower SmartScan times. We're now going to work on preventative steps to minimize this from happening in the future, and appreciate your patience here!
Jan 8, 02:33 UTC
Identified - We're currently investigating an issue with our back-end jobs processing system, which might slow down some automatic tasks like exporting to accounting systems (like Xero, NetSuite, Intacct etc), automatically submitting reports, SmartScan OCR processing of receipts, and customer support replies.

We're working immediately to identify the underlying issue and put a fix in place, and I'm very sorry for this taking place.

Any exports to direct accounting systems will process, but they might take a little longer than usual.
Jan 8, 02:17 UTC
Jan 7, 2019

No incidents reported.

Jan 6, 2019
Possible SmartScan delays
Resolved - We've finished the updates to SmartScan! Thanks for your patience as we put the finishing touches to this project. This will result in faster, more reliable SmartScanned receipts for you. If you have any questions, please email concierge@expensify.com.
Jan 6, 22:08 UTC
Monitoring - We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward.

Thank you for your patience and please accept our apologies in advance!
Nov 7, 18:42 UTC
Jan 5, 2019
Degraded Performance
Resolved - Thanks for your patience! Site performance is back to normal.
Jan 5, 03:02 UTC
Investigating - We’re aware of site instability issues and working on resolving them as soon as possible. Areas hit the worst are Greenhouse integration, OKTA SAML, and Billing settings updates. We apologize for the inconvenience and will have this resolved as soon as possible.
Jan 4, 20:04 UTC
Jan 3, 2019

No incidents reported.

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