Possible SmartScan delays
Monitoring - We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward.

Thank you for your patience and please accept our apologies in advance!
Nov 7, 18:42 UTC

About This Site

Welcome to Expensify's status page, where you'll find information on the status of our systems, as well as historical data on system performance, in real time. If there are any interruptions in service, an update will be posted here.

Uptime over the past 90 days. View historical uptime.
Expensify Website And Mobile App   ? Operational
90 days ago
99.91 % uptime
Today
SmartScan   ? Operational
90 days ago
100.0 % uptime
Today
Report PDFs   ? Operational
90 days ago
100.0 % uptime
Today
Integration APIs   ? Operational
90 days ago
100.0 % uptime
Today
Outgoing emails   ? Operational
community.expensify.com   ? Operational
Support Message Deliverability   ? Operational
90 days ago
99.99 % uptime
Today
Card Import and Feeds Operational
90 days ago
100.0 % uptime
Today
Other Banks   ? Operational
90 days ago
100.0 % uptime
Today
Bank of America   ? Operational
90 days ago
100.0 % uptime
Today
American Express   ? Operational
90 days ago
100.0 % uptime
Today
Chase   ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo   ? Operational
90 days ago
100.0 % uptime
Today
CapitalOne   ? Operational
90 days ago
100.0 % uptime
Today
ANZ Australia   ? Operational
90 days ago
100.0 % uptime
Today
Citi   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Expensify.com uptime
Fetching
Response Time ?
Fetching
Past Incidents
Dec 13, 2018
Service Outage
Resolved - Thanks for your patience! Performance is back to normal.
Dec 13, 18:35 UTC
Update - Whoo! The fiercely amazing team here has patched things so we are functional again. Performance may remain degraded until we finish resolving the underlying issue. Stay tuned!
Dec 13, 15:15 UTC
Identified - We are currently experiencing a site outage. Our team has identified the root cause and is taking corrective action. We apologize for the inconvenience.
Dec 13, 15:11 UTC
Back-end jobs processing system running slowly
Resolved - We've resolved the issue affecting background jobs now. I'm really sorry for the slowing down of export jobs to your accounting systems, and slower SmartScan times. We're now going to work on preventative steps to minimise this from happening in the future, and appreciate your patience here.
Dec 13, 13:00 UTC
Investigating - We're currently investigating an issue with our back-end jobs processing system, which might slow down some automatic tasks like exporting to accounting systems (like Xero, NetSuite, Intacct etc), automatically submitting reports, SmartScan OCR processing of receipts, and customer support replies.

We're working immediately to identify the underlying issue and put a fix in place, and I'm very sorry for this taking place.

Any exports to direct accounting systems will process, but they might take a little longer than usual.
Dec 13, 11:01 UTC
Dec 12, 2018
Degraded Performance
Resolved - We've now resolved the issue that was affecting the underlying back-end systems. We're extremely sorry for how long it took us to resolve this, and how much of an impact this will have had on our customers.

We're starting the process now of identifying what preventative steps we can take to prevent this from happening in the future.

Again, we're very sorry for the trouble this will have caused you.
Dec 12, 15:08 UTC
Update - We have resolved issues with support message deliverability; some customers may receive double messages, but this is the only side effect of earlier issues.

All other issues remain outstanding and we are continuing to investigate. Affected components will complete their functions, but after a longer delay than is usual.

Please note that Integration API issues include exporting reports in any fashion.
Dec 12, 04:14 UTC
Update - We are continuing to investigate this issue. You may experience longer-than-normal wait times for affected services (as listed below). Please check back here for updates.
Dec 11, 18:30 UTC
Investigating - We're currently investigating this issue. You may experience longer-than-normal wait times for affected services (as listed below). Please check back here for updates.
Dec 11, 15:46 UTC
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Web app working slower than usual
Resolved - Thanks for your patience - the site should be back to normal speed now. We're looking into the root cause to prevent this from happening again in the future. Thanks again!
Dec 3, 13:18 UTC
Monitoring - Sorry for the site being slow! We've put a fix in place now and are monitoring the results to confirm that it's working well for you.
Dec 3, 13:06 UTC
Investigating - We're currently investigating reports of the web app working slower than usual for our customers.

Sorry for the trouble here, and we'll provide an update when we have a solution in-place.
Dec 3, 12:57 UTC
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

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