Service Outage: Website and mobile app

Incident Report for Expensify

Resolved

Thanks for your patience! Performance is back to normal.

Posted Oct 20, 2025 - 17:16 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 20, 2025 - 16:56 UTC

Identified

We are currently experiencing a service outage. Our team has identified the root cause and is taking corrective action. We apologize for the inconvenience.

Posted Oct 20, 2025 - 16:48 UTC

This incident affected: Expensify Website And Mobile App, SmartScan, Report PDFs, Integration APIs, Outgoing emails, community.expensify.com, Support Message Deliverability, Expensify Chat and Messaging, SMS Notifications, Expensify Travel and Card Import and Feeds (Expensify Card, Commercial Card Feeds, American Express, Bank of America, Brex, CapitalOne, Chase, Citi, Wells Fargo).